Payments and Refunds Policy
1. Payments to MLI Homestay must be received as per the terms listed on the invoice which will be issued upon completion of the Application Form and submission of the Homestay Participation Agreement and acceptance into MLI Homestay Programs and Services.
2. Confirmation of the program and details of the host family, and other program details will be provided to the Agent (when applicable), following receipt of payment as per the terms listed on the invoice.
3. Additional fees may apply in the following cases:
a. Information on the application is incomplete or incorrect and results in a change to placement once Host Profile has been sent to Agent.
b. Information on custodial documents is incorrect after being approved in writing by the Agent and requires new documents to be produced and couriered.
c. Bank fees are not paid by the sender at the time of a wire transfer.
d. The student arrival or departure extends past the 1st or last of the month. Academic Year is 10 months from September 1 to June 30. Students are able to stay in homestays during the summer and will be charge the monthly or applicable daily rate based on length of stay. A separate invoice will be issued for summer stays for Homestay and Guardianship services and additional transfers.
e. Relocation to a new homestay host will result in a relocation service fee charged to the participant.
b. Failure to make payment as per the terms of the invoice may result in disqualification from the program and termination of the application. Cancellation fees may apply.
Non-refundable Service Fees include Homestay Placement Fee, Homestay Replacement Fee, and the first $150 of Monitoring and Guardianship Fee.
All fees on the invoice are unconditional and non-refundable, except under the following terms:
a. A refund of a portion ($250) of the non-refundable Service Fees and a full refund of the homestay fees will be granted if Citizenship and Immigration Canada does not issue the Study Permit or Visitors Visa. To obtain a refund, please provide the letter of rejection from Citizenship and Immigration Canada along with a request for refund to the representative processing your application at MLI Homestay.
b. Cancellation up to 30 days prior to arrival will be granted a full refund, less the non-refundable Service Fees.
c. Cancellation less than 30 days prior to arrival will be granted a refund, subject to a penalty of non-refundable Service Fees and a $200 cancellation fee.
d. Guardianship Fees will be granted a refund for unused period due to cancellation prior to arrival or under extenuating circumstances, less $150 of the first month and any used portions of full or partial months. Cancellation of guardianship is only applicable when leaving Canada and the MLI Homestay program upon termination of studies with the Agent
e. In the event of being required to leave the program because of failure to obey program rules, a breach of law, policy or regulation determined by MLI Homestay, the governing legal authorities, and the school/school board (if applicable) no refund is provided.
f. After arrival,
a. Long-term participants who have pre-booked and pre-paid a long-term stay (more than 8 weeks) and decide to cancel MLI Homestay services after arrival are required to give a 2 month notice period. The request must be made in writing. The refund will be calculated based on the remaining homestay fees, less non-refundable Service Fees, 2 months of homestay fees and $200 cancellation fee.
b. Short-term participants (8 weeks or less) who decide to cancel MLI Homestay services after arrival are required to give a 2 week notice period. The request must be made in writing. The refund will be calculated based on the remaining homestay fees, less non-refundable Service Fees, 2 weeks of homestay fees and $200 cancellation fee.
g. In the case of extenuating circumstances or medical issues that result in cancellation of all or part of the reserved MLI Homestay services, supporting documentation from a medical professional or other authoritative body will be requested at the time of refund request.
h. All refund requests will be reviewed. Refunds will be made on a case by case basis.
i. In case of refund, the refund recipient will be carrying all bank charges associated with the refund.
Should you have any questions related to this policy or to request a refund, please contact us