Student Care Supervisor for MLI Homestay

Full-Time Position - 40 hours per week

The Student Care Supervisor is a member of Operations Leadership Team and works with international partners to organize the student’s program in Canada, managing the student process after their application has been received and processed - this includes their homestay placement, course selection for long-term students, and ensuring all government documentation prior to the student’s arrival in Canada are completed and in order. Once the student is in Canada, the Student Care Supervisor might serve as custodian for Long-Term students and will also support the Local Coordinators who are custodians for other students in their care. Most importantly, the Student Care Supervisor provides personal support and counselling to the Local Coordinator on student and host management issues. Additionally, the Student Care Supervisor reviews report prepared by the Local Coordinators - tracks the student’s progress and manages their experience in Canada to ensure overall academic and experiential success. Work is executed in a hybrid work setting - from home and in the office. The Student Care Supervisor will travel to meet with Local Coordinators and, from time to time, students at their schools or with their host families. 

Major Duties Include:

Student Support and Care 

· Acts as Custodial Guardians for the specific students 

· Acts as the main contact for the Local Coordinators who are also Custodial Guardians for specific students 

· Acts as the main contact for agents, school boards, community agencies, and homestay families as necessary within their region 

· Arranges for or attends arrival and departure to provide assistance 

· Arranges transfers to/from the airport for arrival/departure 

· Assists specific student with school registration and course selection and timetables 

students 

· Supports the Local Coordinators who will be maintaining regular contact, providing continuous support and counsel with the student via email, zoom, and other social media, including crisis intervention 

· Participates in our team on-call rotation for emergency issues 

· Supervises Local Coordinators to track the progress of the students during their stay in the program 

· Ensures that Pastoral issues are updated in the system 

· Ensures the Local coordinators advocate on the student`s behalf – in the event of incident/issue with the school or local authorities / or in need of medical assistance and offers support as needed through complex cases to ensure a successful outcome 

· Establishes and maintains excellent relationships with overseas agents who send students to our programs, and work to support their efforts to recruit more students to our program 

· Handles and mediates any problems that may occur with overseas clients 

· Responds to inquiries, liaises and communicates with prospective applicants 

· Liaises with all program parties to ensure all goals are met for the student’s program from beginning to end 

· Provides language support to the sales teams on calls, during student interviews, meetings and interpreting material 

· Liaises with agents, educating them regarding MLI’s programs 

Education 

Degree or diploma in a related field of study 

Experience 

· 3 - 5 years of working within the International Education business preferably as a student counsellor 

· Experience in youth and/or counselling work 

· Experience in a supervisory role 

· Working knowledge and understanding of the Canadian Immigration system and its requirements 

· Working knowledge and understanding of the Canadian High School Education system and policies on student admissions. 

· Working in a fast-paced environment with the ability to adapt quickly 

· Experience with public speaking 

· Experience dealing with complex interpersonal situations with colleagues, students, families, etc. 

Technical Skills 

· Excellent command of Microsoft Office 365 Suite including advanced skills in Excel, Word, Outlook and PowerPoint 

· Adept with social media applications 

· Excellent English written and oral communication skills are required. Other languages are an asset 

Other Requirements 

· Valid driver’s license and at least 5 years continuous driving experience; comfort in driving with other passengers and for long distances 

· The candidate must be willing to take calls or work outside of regular work hours, when necessary – and participate in an on-call Emergency line support rotation 

· The candidate must have a clear criminal record and be willing to obtain a criminal record check 

· Canadian Citizen or a landed Permanent Resident 

· Eligible and willing to sign student custodianships forms 

Competencies: 

· Attention to detail/quality Orientation 

· Collaboration/Teamwork 

· Conflict Resolution/Mediation 

· Creative Problem Solving 

· Decision-Making Ability 

· Relationship/Network Building 

· Results Orientation 

Expected start date: December 2021 

Locations: Metro Vancouver – Metro Toronto area – Hybrid work model 

Job Types: Full-time 

Salary: Commensurate with experience 

Please send your resume and cover letter to Cheryl at clee@mliesl.com 

We thank all applicants, however only those under consideration will be contacted.